Executive Summary
J.D. Abrams, L.P., a heavy civil contractor based in Austin, Texas faced challenges managing employee benefits and receiving adequate service from previous brokers. Partnering with 19:21 Consultants provided swift solutions, proactive support, and improved benefits management. The collaboration resulted in enhanced employee satisfaction, streamlined HR operations, and significant cost savings.
The Problem
J.D. Abrams experienced several issues with their previous benefits broker:
Concerns about not being heard.
Lack of solutions to ongoing challenges.
Increased stress for the HR team.
The 19:21 Solution
J.D. Abrams partnered with 19:21 Consultants, who offered immediate, actionable solutions during the sales process. Key elements included:
Swift Issue Resolution
Fast Responses: 19:21 Consultants listened carefully and implemented solutions as soon as the partnership began.
Proactive Adaptation: They actively learned new systems, like BambooHR, to better assist J.D. Abrams.
Employee Support
One-on-one enrollment assistance, including Spanish-speaking aides, ensured all employees received personalized care.
Compliance and Reporting Assistance
Simplified Processes: Helped streamline benefits management, ensuring compliance and easing the reporting and billing process for the HR team.
The Outcome
Faster Issue Resolution
19:21 provided quick, effective support.
Improved Employee Experience
Personalized support, including Spanish-speaking enrollment aids, enhanced employee satisfaction.
Trust
A strong relationship with 19:21 allowed J.D. Abrams’ HR team to feel confident in their partnership.
Cost Savings
J.D. Abrams saved $86,581 in stop-loss (SL) premium costs.
Conclusion
19:21 Consultants improved J.D. Abrams’ benefits management through tailored solutions, fast issue resolution, and a relationship-first approach. The partnership led to substantial cost savings, increased employee satisfaction, and a trusted, long-term collaboration.
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