Executive Summary
Kyle Fire Department faced challenges in navigating health insurance options, particularly with the new plan, Curative. Employees experienced difficulties ensuring their doctors were in-network, leading to confusion and frustration. Partnering with 19:21 Consultants brought immediate, actionable solutions during the sales process. The team’s transparency, willingness to take risks, and strong relationship-building resulted in enhanced employee satisfaction and streamlined benefits management.
The Problem
Kyle Fire Department struggled with managing employee benefits and navigating the complexities of a new health insurance plan. The specific challenges included:
In-Network Confusion
Employees faced difficulties ensuring their doctors were part of Curative’s network.
Lack of Support
Previous experiences with insurance companies led to employee frustration and inadequate guidance.
Increased Stress
The HR team experienced added pressure in addressing employee concerns about their benefits.
The 19:21 Solution
During the sales process, 19:21 Consultants demonstrated:
Honesty and Transparency
Addressing the pros and cons of Curative’s health insurance model, which, despite its innovative approach, had not yet established a long-term track record for outcomes.
Risk-Taking
Unlike other teams, 19:21 was willing to present Curative as a viable option, showing a commitment to exploring new solutions for the department.
Relationship Building
Andrew Huckaby, the Producer, quickly established a strong rapport with Shelia Wolf, ensuring effective communication and understanding of her needs.
The Outcome
Shelia Wolf, Kyle Fire’s Benefits & Policy Administrator, shared her satisfaction with the partnership:
Fulfillment of Promises
The team delivered on their commitments, providing exceptional support to employees facing challenges with Curative. When employees struggled with in-network doctors, 19:21 consultants proactively contacted those providers to assist with the onboarding process, a stark contrast to experiences with previous insurers.
Direct Support for Employees
Employees can now reach out to 19:21 directly for immediate needs, reducing the burden on Shelia as a middleman.
Quick Issue Resolution
Any billing or other concerns are addressed swiftly by their Account Manager, enhancing the overall experience.
Conclusion
The partnership between Kyle Fire Department and 19:21 Consultants has resulted in improved employee satisfaction, effective issue resolution, and a strong relationship built on trust and commitment to service.
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