Case Study: New Braunfels Christian Academy
- 19:21 Consultants
- Apr 7
- 2 min read
Executive Summary
New Braunfels Christian Academy (NBCA) is the only K-12 private school in New Braunfels, Texas, and is growing rapidly. Facing the challenge of transitioning from a PEO environment that lacked a unified master plan, NBCA needed a proactive, hands-on benefits partner.
By teaming up with 19:21 Consultants, NBCA gained a strategic benefits solution—including compliance analysis, educational initiatives, and streamlined administration—that has reenergized their HR operations and built a true, long-term partnership.
Client Background
Organization
New Braunfels Christian Academy (NBCA)
Industry
Private K-12 Education
Size
Approximately 85 employees
Objectives
NBCA approached 19:21 Consultants with the following goals:
Proactive Service Model
A hands-on approach to benefits management.
Educational Initiatives
Long-term strategy and training around health plan options and overall benefits.
True Partnership
A long-term relationship, not just a transactional service.
Efficient Billing
Achieve accurate and timely billing.
Challenges
NBCA was facing several critical issues before partnering with 19:21:
Resource Gap
After their account manager left, HR was left without the resources needed to handle compliance, benefits decisions, and platform migration.
Operational Strain
The lack of support was impeding HR’s ability to focus on hiring, cultural initiatives, and other key responsibilities.
Employee Impact
The gap in administrative support was causing delays and inefficiencies that affected the overall staff experience.
A Customized Solution
Compliance & Analysis
Conducted a complete compliance review and market analysis to identify gaps and negotiate improved terms with the current carrier.
Strategic Plan Design
Initiated a renewal process that educated the team on a full range of health insurance options and developed a three-year strategic plan to boost enrollment and transition to a data-driven carrier.
Hands-On Support & Technology Integration
Implemented a new benefits administration software through Paycom, managing data collection, auditing, and providing dedicated account management to relieve daily inquiries.
Employee Education & Engagement
Enhanced employee understanding through clear open enrollment materials, staff training sessions, and organized new teacher orientation sessions with planned mid-year refreshers.
How 19:21 Consultants Helped
Through their tailored approach, 19:21 delivered on multiple fronts:
Streamlined Enrollment & Administration
Developed a strategic enrollment approach and consolidated third-party services into a single vendor, saving valuable administrative time.
Dedicated Local Support
Provided a local point of contact to manage everyday tasks, compliance, and HR initiatives with immediate assistance.
Enhanced Employee Experience
Transitioned NBCA to a lower-barrier health plan and ensured prompt, accurate billing, significantly boosting employee satisfaction.
Implementation
19:21’s integration into NBCA’s operations exceeded expectations through:
Regular Cadence Calls
Collaborative Meetings and 1:1 Consultations
Hands-On Assistance with Technology Deployment
The Outcome
The partnership with 19:21 Consultants resulted in significant, measurable benefits for NBCA:
Operational Efficiency
Streamlined enrollment and administrative processes saved time during open enrollment and will continue to do so throughout the year.
Enhanced HR Focus
HR now has more time to dedicate to hiring and cultural initiatives, with routine inquiries managed efficiently by the 19:21 team.
Increased Engagement
Better employee understanding and acceptance of benefits as shown through increased product enrollment.
Vendor Consolidation:
By consolidating third-party administration services, NBCA now benefits from reduced administrative complexity.
Cost Savings:
Negotiated a 2% decrease with their current carrier.
